Just as another series of rules from OFGEM come into force, to protect us from the questionable practices used by some energy suppliers, customer satisfaction looks to be at an all-time low.
In the news this week, we read that there were a total of 3,600 complaints made to the Energy Ombudsmen Service during October and November of 2013. This shows a marked increase of 1500 complaints on the same period of 2012.
Complaints focused on the purposefully confusing tariff plans, which are deemed to be unnecessarily complex, as well as costly billing errors and unfair contracts. It is thought that the number of complaints would be increased greatly, if consumers understood how to make a complaint, and where to direct it.
Last week, a new OFGEM ruling came into force, which prevents energy suppliers from over-complicating tariffs, and reduces the number of tariffs that they can offer. Other rules which came into force last year include a ban on suppliers increasing prices for consumers who have opted for a “Fixed price deal”, and a ban on suppliers automatically renewing customer’s contracts when they come to an end.
All of the recent steps that have been taken by OFGEM are extremely positive. They are there to protect consumers from the questionable practices that some suppliers use, to increase their profits. OFGEM encourages consumers to shop around, and has now made it easier for some smaller suppliers to take on the “Big Six”. This is especially important in the light of the recent allegations concerning price-fixing.
Though many customers believe that they are tied into a contract, so can’t change supplier, it’s often possible to pay a fee, and still save money. In some cases customers have even found that their supplier has not played by the rules, so they can simply walk away.
When you speak with an Electric Heating Expert advisor, we won’t simply sell you a heating system. We will help you to decide on the radiators and control system that best suits you and your property, and offer first rate technical support if you need it. We will also be pleased to help with any questions you may have regarding your electricity tariff.
Websites such as http://www.ukpower.co.uk make it easy to compare prices. It’s easy to do, and could save more than you think.