Terms of Business

Terms of Business

Electric Heating Expert is a trading name of Ecopower Heating Ltd. 

The website domain electricheatingexpert.co.uk and the trading name Electric Heating Expert are owned and managed by Ecopower Heating Ltd.

Registered Company: 7175678. VAT Registered: 106 1368 44

Terms of Use



All reasonable efforts have been made by Electric Heating Expert (EHE) to ensure that the information and material provided on this website is accurate at the time of publication. Whilst EHE endeavours to maintain this website with up-to-date information, there may be occasional inaccuracies. EHE reserves the right to adjust pricing and product specifications of all electric heating equipment without notice. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Any links to other websites are provided for your convenience to provide further information. They do not signify that we endorse the website(s). You may not create a link to this website from another website or document without the permission of EHE. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.


EHE accepts no liability for any direct, indirect or consequential damages, or lost profits, or other losses or damages of any kind, whether or not EHE is advised of the possibility of such damages that may occur as a result of using this website and the software or data that it contains. All written materials supplied by EHE, either in correspondence or published on the internet reflect opinion, and claims in respect of product specification and performance are approximate.


For safety reasons, products such as electric radiators should only be installed by a competent person in accordance with current regulations and the manufacturer’s instructions. Reference should be made to Part P of current Buildings Regulations for further information. The customer must ensure that all items are received in full, and in an acceptable condition prior to installation and prior to booking a qualified installer. Failure to do so may result in additional costs to the customer for return visits, which EHE cannot be held responsible for.

General terms and conditions

Pricing and ordering All list pricing from EHE is for guidance purposes only and is subject to change without notice. All quotations are valid for a period of 20 days from the official quotation date. All customer orders require a valid quotation from EHE in order to be processed and fulfilled. Quotations must be checked for accuracy by the customer before confirming an order. EHE accepts no responsibility or liability for incorrect orders. Any adjustment or exchange of goods after the delivery has been carried out is at the expense of the customer.

All orders are subject to VAT at the prevailing rate. All special order requirements must be declared and agreed prior to ordering by the customer, failure to agree this prior to the order (and detailed in the quotation) will result in the order being invalidated and standard terms and conditions of sale will prevail.

Cancellation and adjustment of orders

EHE reserves the right to cancel customer orders if the customer fails to adhere to the terms of the order in respect to payment whether in full or in part, or where there is a breach of the terms and conditions at point of sale/order. Customers can cancel an order up to 24 hours after EHE has received the order, but must pay any applicable charges incurred by EHE when a refund is issued. These charges may include, but are not limited to applicable card transaction fees and surcharges. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected. In accordance with Distance Selling Regulations 2000, EHE reserve the right not to offer refunds on items that have been made to order. Where made to order items are found to be defective, the customer must advise EHE within 14 days of receipt so that a replacement may be issued.

The order will be non-cancellable under the following circumstances:

I) The order is in transit for customer fulfilment

II) The order has been delivered, accepted, and signed for by a nominated recipient

III) For bespoke orders where manufacturing of the equipment has commenced

We can only accept the return of non-faulty products if the items are unused and in perfect condition, and still in the undamaged original packaging.

Delivery of orders

EHE takes great care to securely package every product that we ship to our customers using suitable packaging and using trusted logistics partners. EHE indemnify their position of responsibility at the point of shipping and by signing for goods the customer shall assume full responsibility for a consignment delivered to them by the logistics company. If a package or consignment appears to be damaged, this must be raised with the delivery representative at point of signature and rejected on these grounds. In all instances, goods must be properly inspected by the customer upon receipt. Any notification of damaged goods must be received by EHE within 24 hours of the customers’ receipt of the goods.  EHE shall not be held responsible or liable for any damages or shortfalls of consignments once signed for by the customer on the delivery note issued by the logistics company.

Pallet delivery is carried out between the hours of 0900 and 1730. It is the responsibility of the customer to ensure that an authorised person is present in order to provide a signature between these times. Delivery is carried out by a third party who is contracted to deliver pallets “kerbside” at the main point of access to an address. This does not include the movement of pallets or items within a premises. Delivery drivers are not directly employed by EHE and as such are not insured or contracted to open sealed pallets, remove goods from pallets, or enter a premises for the purposes of handling goods.

It is the responsibility of the customer to ensure that access to the point of delivery is available and free from obstruction. Due to the nature of pallet deliveries, any timings given are approximate and subject to change without notice.

Delivery notice periods

All shipping times provided by EHE are approximate and for customer guidance purposes only and shall not be grounds for order cancellation. All made-to order items will be delivered to the customer within a period of 20 working days, where possible. EHE shall take reasonable measures to ensure that all orders are processed and fulfilled in a manner that is fair and reasonable.

Payment Terms and conditions

All customer orders placed with EHE require payment in full at the point of order unless otherwise agreed. Full balance payment by debit card transaction does not incur and charge to the card holder. Payments by credit card transaction are subject to a surcharge of 2 percent net.


All products supplied by EHE are subject to the guarantees provided by the manufacturer. EHE does not offer extended warranties on or above the direct agreements with these manufacturers. All returns must be authorised by EHE prior to any returns being accepted. Returned items must be sent at the expense of the customer, and in the original packaging. Heavy items such as radiators must be returned on a pallet and marked with a returns reference number.

EHE product warranty information

Economiser Electric Radiators are manufactured to our specification by a third party. Economiser Radiators come with a 30-year limited warranty from the manufacturer, this warranty comprises the following: 30-year warranty on outer steel and powder coated surface, 2 year warranty on electrical components within radiators, 30- year warranty on heat cell components within radiators 2 year warranty on wireless thermostat controllers. Heated towel rails supplied by EHE are guaranteed against defect for a period of 5 years. Vantage Radiators are guaranteed for a period of 10 years, with associated and integrated electronics being covered by a warranty period of 2 years.

*Warranty claims are subject to transport and handling charges. Faulty items returned to EHE for inspection must be appropriately packaged and marked with a returns reference number.


These terms and conditions are subject to UK law in England and Wales. The customer on placing an order with EHE automatically accepts these terms.

All enquiries should be made in writing to: Customer Services, Electric Heating Expert, Gateway House, 4 Kings Parade, Kings Road, Fleet. Hampshire. GU12 3AB,  or please email us with your enquiries@electricheatingexpert.co.uk