Kate Bruce Great product. My delivery needs were complex - as had it delivered to work where access is difficult. All dealt with, with no drama. When I phoned up and gave wrong measurements of room, this was spotted (I'd made the space massive) and gently queried so I got the right product. It's not a cheap radiator - but it is quality. 1 November 2017 Company Response : Thanks Kathrine, We're chuffed that you've had a good experience. You're right - there are cheaper radiators on the market, but ours are priced lower than any others that are of a comparable quality. The difference in quality between some brands is huge. Best regards EHE